Terms and Conditions - Fat Pig Peptides

Terms and Conditions of Sale

Please read these terms and conditions carefully before using our website and services.

1. About Us

1.1 Company Information

Fat Pig Peptides is the trading name of Power Gainz Nutrition Limited, a company incorporated and registered in England and Wales under company number 16686255.

Registered Office:

167–169 Great Portland Street
London
England
W1W 5PF

Website: www.fatpigpeptides.co.uk

Email: hello@fatpigpeptides.co.uk

Throughout these Terms and Conditions, references to “Fat Pig Peptides”, “we”, “us”, and “our” refer to Power Gainz Nutrition Limited trading as Fat Pig Peptides.

1.2 Our Business

Fat Pig Peptides supplies research-grade peptides, laboratory consumables and associated research products intended solely for lawful scientific and laboratory research purposes.

All products offered for sale are supplied strictly for research use only. Unless expressly stated otherwise, our products are not medicines, medical devices, foods, food supplements or cosmetic products and are not intended for human or veterinary use.

We are committed to maintaining high standards of product quality, transparency and customer service. Where stated on our Website, products may undergo independent laboratory analysis to verify identity and purity. Any published testing information relates only to the specific batch tested and should not be interpreted as regulatory approval or certification for any other purpose.

1.3 Contacting Us

If you have any questions regarding these Terms, an order, or our products, you may contact us using the following details:

Email: hello@fatpigpeptides.co.uk

We aim to respond to all enquiries as promptly as reasonably practicable during normal UK business hours (Monday to Friday, excluding public holidays).

1.4 Website

These Terms apply to all purchases made through www.fatpigpeptides.co.uk, together with any associated webpages, subdomains and online services operated by Power Gainz Nutrition Limited under the Fat Pig Peptides trading name.

By accessing our Website, creating an account or placing an order, you acknowledge that you have read, understood and agree to be legally bound by these Terms and any policies expressly incorporated into them, including our Privacy Policy, Cookie Policy and Shipping Policy.

1.5 Amendments

We reserve the right to amend, update or replace these Terms at any time where reasonably necessary, including to reflect changes in applicable law, regulatory requirements, business operations or the products and services we provide.

Any amendments will become effective upon publication on our Website unless otherwise stated. Orders placed before the effective date of any amendment shall continue to be governed by the version of these Terms in force at the time the order was accepted.

2. Definitions

In these Terms and Conditions, unless the context otherwise requires, the following expressions shall have the meanings set out below:

“Business Customer” means any individual, company, partnership, institution, university, laboratory, research organisation or other entity purchasing Products for commercial, scientific, educational or professional research purposes.

“Consumer” means an individual acting wholly or mainly for purposes outside their trade, business, craft or profession, as defined by the Consumer Rights Act 2015.

“Contract” means the legally binding agreement between you and us for the sale and purchase of Products, incorporating these Terms and Conditions and any other policies expressly referred to within them.

“Delivery Address” means the postal address provided by you when placing an order through our Website.

“Order” means your request to purchase one or more Products from us through our Website.

“Products” means all research peptides, laboratory consumables, bacteriostatic water, peptide bioregulators, research chemicals, laboratory accessories and any other products made available for sale by Fat Pig Peptides from time to time.

“Research Use Only” means products supplied exclusively for lawful laboratory, analytical, educational or scientific research purposes and expressly not intended for human or veterinary use, therapeutic use, diagnostic use, cosmetic use or consumption.

“Website” means www.fatpigpeptides.co.uk, together with any associated webpages, subdomains, online ordering systems and digital services operated by Power Gainz Nutrition Limited under the Fat Pig Peptides trading name.

“Working Day” means any day other than a Saturday, Sunday or public holiday in England on which banks are generally open for business.

“Writing” includes email and any other electronic communication capable of being stored and reproduced.

“You”, “Your” and “Customer” mean the individual or legal entity placing an Order with us.

“We”, “Us”, “Our”, “Company” and “Fat Pig Peptides” mean Power Gainz Nutrition Limited (Company Number 16686255), trading as Fat Pig Peptides, whose registered office is 167–169 Great Portland Street, London, England, W1W 5PF.

Interpretation

Unless the context otherwise requires:

references to legislation include any amendment, replacement or re-enactment of that legislation from time to time;
headings are included for convenience only and shall not affect the interpretation of these Terms;
words importing the singular include the plural and vice versa;
references to any gender include all genders;
references to a person include individuals, companies, partnerships, limited liability partnerships, charities, public bodies and other legal entities;
any words following the terms “including”, “includes”, “such as” or “for example” shall be interpreted without limitation.

3. Acceptance of These Terms

3.1 Agreement

These Terms and Conditions govern your access to and use of the Website and apply to every Order placed with Fat Pig Peptides.

By accessing our Website, creating an account or placing an Order, you confirm that you have read, understood and agree to be legally bound by these Terms and Conditions, together with any policies referenced within them, including our Privacy Policy, Cookie Policy and Shipping Policy.

If you do not agree to these Terms, you must not access the Website or purchase any Products from us.

3.2 Eligibility

By placing an Order, you confirm and warrant that:

you are at least 18 years of age;
you have the legal capacity to enter into a binding contract under the laws of England and Wales;
all information provided by you is accurate, complete and up to date;
you are purchasing Products only for lawful purposes;
you will comply with all applicable laws and regulations relating to the purchase, possession, storage and use of the Products.

If you are placing an Order on behalf of a company, laboratory, university or other organisation, you confirm that you have the authority to bind that organisation to these Terms and Conditions.

3.3 Research Use Only

By placing an Order, you expressly acknowledge and agree that:

all Products supplied by Fat Pig Peptides are sold strictly for Research Use Only;
Products are not intended for human or veterinary use;
Products must not be administered, injected, ingested or otherwise introduced into humans or animals;
Products must not be used for therapeutic, diagnostic, cosmetic or medicinal purposes;
Products are not licensed medicinal products and have not been approved by the Medicines and Healthcare products Regulatory Agency (MHRA), the European Medicines Agency (EMA), the United States Food and Drug Administration (FDA) or any comparable regulatory authority for use in humans or animals unless expressly stated otherwise.

You accept sole responsibility for ensuring that Products are used only in accordance with all applicable laws and these Terms.

3.4 Right to Refuse Orders

We reserve the right, at our sole discretion and without obligation to provide a reason, to refuse, suspend or cancel any Order where we reasonably believe that:

these Terms have been or are likely to be breached;
Products may be used for unlawful or unauthorised purposes;
fraudulent activity or payment irregularities are suspected;
we cannot satisfactorily verify customer information;
fulfilling the Order would breach applicable laws, regulations or compliance requirements;
stock is unavailable or an obvious pricing or administrative error has occurred.

Where payment has already been received for an Order that we cancel (other than due to your breach of these Terms), we will refund the amount paid using the original payment method as soon as reasonably practicable.

3.5 Changes to These Terms

We may revise these Terms from time to time to reflect changes in legislation, regulatory requirements, business practices, technology or the Products and services we offer.

The latest version will always be published on our Website and will apply to Orders placed after its effective date.

Orders accepted before any amendment takes effect shall continue to be governed by the version of these Terms applicable at the time the Contract was formed.

3.6 Consumer Rights

Nothing contained within these Terms is intended to exclude, restrict or limit any statutory rights available to Consumers under the laws of England and Wales, including but not limited to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where any provision of these Terms conflicts with mandatory consumer protection legislation, the relevant statutory provisions shall prevail.

4. Research Use Only

4.1 Intended Purpose

All Products supplied by Fat Pig Peptides are sold strictly and exclusively for Research Use Only.

Our Products are intended solely for lawful laboratory research, analytical testing, scientific investigation and educational research conducted by appropriately qualified individuals or organisations and must be used only in accordance with all applicable laws and regulations.

4.2 No Human or Veterinary Use

By purchasing any Product from us, you acknowledge and agree that:

the Products are not intended for human or veterinary use;
the Products must not be administered to humans or animals by any route of administration;
the Products must not be used for therapeutic, medicinal, diagnostic or cosmetic purposes;
the Products must not be marketed, represented or used as medicines, medical devices, foods, food supplements or cosmetics;
the Products are supplied solely as laboratory research materials.

4.3 Regulatory Status

Unless expressly stated otherwise, our Products:

have not been evaluated or approved for human or veterinary use by the Medicines and Healthcare products Regulatory Agency (MHRA);
have not been authorised by the European Medicines Agency (EMA);
have not been approved by the United States Food and Drug Administration (FDA);
are not licensed medicinal products within the United Kingdom.

Any information published on our Website is provided for scientific and educational purposes only and should not be interpreted as medical advice, treatment recommendations or claims regarding the safety or efficacy of any Product.

4.4 Customer Responsibilities

By placing an Order, you confirm that:

you understand the nature of the Products being purchased;
you possess the knowledge and competence required to handle laboratory research materials safely, or are purchasing on behalf of an organisation that does;
you will comply with all applicable laws, regulations and safety requirements relating to the storage, handling and use of the Products;
you will ensure that Products are stored securely and are inaccessible to children, members of the public and unauthorised persons;
you will not resell Products in any manner that breaches applicable legislation or these Terms.

4.5 Product Information

Descriptions, product specifications, research references, purity information and independent laboratory testing results published on our Website are provided solely for informational purposes.

Such information:

does not constitute medical, pharmaceutical or legal advice;
does not create any warranty regarding suitability for any particular application;
should not be interpreted as evidence of regulatory approval;
relates only to the specific Product or batch identified where applicable.

Published laboratory testing results do not guarantee identical results for every batch unless expressly stated.

4.6 Independent Laboratory Testing

Where Fat Pig Peptides publishes independent laboratory analysis, such testing is intended to provide transparency regarding identity, purity or other analytical characteristics of a Product.

Unless expressly stated otherwise, laboratory reports:

relate only to the batch tested;
do not constitute regulatory certification;
do not imply approval for human or veterinary use;
should be interpreted alongside all other information supplied with the Product.

4.7 Prohibited Uses

You agree that you will not:

administer any Product to a human or animal;
use any Product in clinical practice;
use any Product in diagnostic procedures;
incorporate any Product into food, beverages or dietary supplements;
manufacture medicines or cosmetic products using our Products;
misrepresent the intended purpose of any Product;
use any Product in any unlawful manner.

4.8 Right to Refuse Supply

Fat Pig Peptides reserves the right to refuse, suspend or cancel any Order where we reasonably believe that Products may be purchased for purposes inconsistent with these Terms or applicable law.

We may also refuse future Orders from any customer where we reasonably believe there has been misuse of our Products or a breach of these Terms.

4.9 Limitation of Responsibility

Responsibility for the lawful purchase, importation, storage, handling and use of our Products rests entirely with the Customer.

To the fullest extent permitted by law, Fat Pig Peptides accepts no liability for any loss, damage, injury, regulatory action or other consequence arising from:

misuse of any Product;
use of a Product for any purpose other than Research Use Only;
failure to comply with applicable laws or regulations;
improper storage, handling or disposal of any Product by the Customer or any third party.

Nothing in this section excludes or limits any liability that cannot lawfully be excluded under the laws of England and Wales.

5. Orders, Contract Formation and Acceptance

5.1 Placing an Order

Orders may be placed through our Website by following the online checkout process.

Before submitting an Order, it is your responsibility to ensure that:

all information provided is complete and accurate;
the delivery address is correct;
the Products selected are suitable for your intended lawful research purposes;
you have read and accepted these Terms and Conditions.

You are responsible for any errors or omissions in the information you submit.

5.2 Invitation to Treat

All Products displayed on our Website constitute an invitation to treat and not a legally binding offer to sell.

Submitting an Order constitutes an offer by you to purchase the selected Products subject to these Terms and Conditions.

We reserve the right to accept or decline any Order at our sole discretion.

5.3 Order Acknowledgement

Following submission of an Order, you will normally receive an automated email acknowledging receipt.

This acknowledgement confirms only that your Order has been received by our systems and does not constitute acceptance of your Order or the formation of a binding contract.

5.4 Acceptance of Your Order

A legally binding Contract between you and Fat Pig Peptides is formed only when we issue confirmation that your Order has been accepted for dispatch.

Acceptance normally occurs when we send a Dispatch Confirmation Email confirming that your Products have been packed and are being prepared for collection by our delivery partner.

Until that point, we reserve the right to refuse or cancel any Order.

5.5 Verification Checks

Before accepting an Order, we may carry out reasonable verification checks, including but not limited to:

payment authorisation;
fraud prevention screening;
identity verification;
address verification;
age verification where appropriate;
compliance checks relating to the Products ordered or destination.

Where additional information is required, dispatch may be delayed until satisfactory verification has been completed.

5.6 Refusal or Cancellation of Orders

We reserve the right to refuse, suspend or cancel any Order, in whole or in part, where we reasonably believe that:

payment has not been successfully authorised;
fraudulent or suspicious activity is suspected;
incorrect pricing has been displayed due to a technical or administrative error;
Products have become unavailable;
the delivery destination presents legal or regulatory concerns;
the Order may breach these Terms or applicable law;
we reasonably believe the Products may be intended for purposes other than Research Use Only;
circumstances beyond our reasonable control prevent fulfilment.

We are not obliged to provide a detailed explanation for exercising this right where doing so would compromise fraud prevention, security procedures or legal obligations.

5.7 Payment Received Before Acceptance

Where payment has been received for an Order that we subsequently decline or cancel (other than because of your breach of these Terms), we will refund all monies received using the original payment method as soon as reasonably practicable.

5.8 Product Availability

Whilst we endeavour to maintain accurate stock levels, all Products are offered subject to availability.

Occasionally Products may become unavailable after an Order has been placed.

Where this occurs we may:

cancel the affected Product;
offer an alternative where appropriate;
delay dispatch pending replenishment;
issue a full refund for unavailable items.

5.9 Pricing Errors

Although every effort is made to ensure pricing accuracy, errors may occasionally occur.

If an obvious pricing error is identified before dispatch, we reserve the right to:

cancel the Order;
contact you to confirm whether you wish to proceed at the correct price; or
issue a full refund if payment has already been taken.

We are under no obligation to supply Products at an incorrect price resulting from a genuine pricing error.

5.10 Customer Responsibility

By placing an Order you confirm that:

all information supplied is accurate;
you are authorised to use the chosen payment method;
you have authority to enter into the Contract;
you accept responsibility for compliance with all applicable laws relating to the purchase, importation, possession and use of the Products.

5.11 Order Amendments

Once an Order has been accepted for dispatch, it may not be possible to amend or cancel it.

If you need to make changes, please contact us as soon as possible. Whilst we will make reasonable efforts to accommodate requests received before dispatch, we cannot guarantee that amendments or cancellations will be possible once fulfilment has commenced.

6. Pricing and Payment

6.1 Pricing

All prices displayed on the Website are shown in Pounds Sterling (GBP) unless otherwise stated.

Prices are those applicable at the time an Order is placed and are subject to change without prior notice. Any changes to pricing will not affect Orders that have already been accepted by us.

Where applicable, prices will indicate whether Value Added Tax (VAT) is included or excluded in accordance with UK legislation.

6.2 Pricing Accuracy

We make every reasonable effort to ensure that all prices displayed on our Website are accurate.

Despite these efforts, pricing errors may occasionally occur due to technical, administrative or human error.

Where an obvious pricing error is identified before dispatch, we reserve the right to:

contact you to confirm whether you wish to proceed at the correct price;
cancel the Order; or
issue a full refund where payment has already been received.

Nothing in these Terms obliges us to supply Products at an incorrect price resulting from a genuine error.

6.3 Payment

Payment must be received in full before any Order is processed or dispatched.

We accept payment using the payment methods displayed during the checkout process. Available payment methods may change from time to time without notice.

All payments are processed securely through third-party payment providers. Fat Pig Peptides does not store your full payment card details.

6.4 Payment Authorisation

By submitting payment, you confirm that:

you are authorised to use the selected payment method;
all payment information supplied is accurate and complete;
sufficient funds are available to complete the transaction.

We reserve the right to refuse or cancel any Order where payment authorisation cannot be obtained.

6.5 Fraud Prevention

To protect both our customers and our business, we may carry out fraud prevention and identity verification checks before accepting an Order.

Where we reasonably suspect fraudulent activity, unauthorised payment or other unlawful conduct, we reserve the right to:

delay dispatch while additional checks are undertaken;
request further identification or verification;
cancel the Order;
refuse future Orders; and
report suspected fraudulent activity to the appropriate authorities where required by law.

6.6 Currency

Unless expressly stated otherwise, all transactions are processed in Pounds Sterling (GBP).

Where your card issuer or payment provider converts the transaction into another currency, any exchange rates, conversion fees or additional banking charges are determined solely by your card issuer or financial institution and are outside our control.

6.7 Promotions and Discount Codes

From time to time we may offer promotional discounts, voucher codes or special offers.

Unless expressly stated otherwise:

promotional codes cannot be exchanged for cash;
only one promotional code may be used per Order;
promotional codes cannot be applied retrospectively after an Order has been placed;
promotional offers may be withdrawn or amended at any time without notice;
misuse of promotional codes may result in cancellation of the Order.

We reserve the right to refuse any promotional code where we reasonably believe it has been obtained or used improperly.

6.8 Subscription or Recurring Payments

Where subscription services or recurring payment options are introduced in the future, the specific terms applicable to those services will be displayed separately and will form part of these Terms.

Unless expressly stated, all purchases made through the Website are one-off transactions.

6.9 Chargebacks

If a payment is disputed through a chargeback or similar payment reversal process without first contacting us to attempt resolution, we reserve the right to:

suspend any outstanding Orders;
refuse future Orders;
recover any costs reasonably incurred in responding to the chargeback;
pursue recovery of any unpaid sums where appropriate.

Nothing in this clause limits your statutory rights to dispute unauthorised or fraudulent transactions through your payment provider.

6.10 Ownership of Goods

Ownership of the Products shall not pass to you until:

full payment has been received in cleared funds; and
the Products have been dispatched to the delivery address specified in your Order.

Risk in the Products passes in accordance with Section 7 (Delivery).

6.11 Taxes and Duties

For Orders delivered outside the United Kingdom, you are solely responsible for ensuring compliance with local import laws and for payment of any customs duties, import taxes, handling charges or other governmental fees that may become payable.

Fat Pig Peptides accepts no responsibility for additional charges imposed by customs authorities or local governments outside the United Kingdom.

6.12 Payment Security

We are committed to maintaining appropriate technical and organisational measures to protect payment transactions processed through our Website.

All online payments are processed using secure encrypted connections through reputable third-party payment service providers. Whilst we take reasonable precautions to safeguard payment information, we cannot guarantee the security of information transmitted over the internet, and you acknowledge that such transmissions are undertaken at your own risk.

7. Delivery

7.1 Delivery Service

Fat Pig Peptides currently delivers to addresses within the United Kingdom using reputable third-party delivery providers.

Unless otherwise stated on our Website, orders are normally dispatched using Royal Mail Tracked 24 or an equivalent tracked delivery service.

We reserve the right to use an alternative carrier where necessary to ensure efficient fulfilment of your Order.

7.2 Dispatch Times

We aim to dispatch all in-stock Orders as quickly as reasonably practicable.

Orders placed before our published daily cut-off time may be dispatched on the same Working Day. Orders placed after the cut-off time, on weekends or on public holidays will normally be processed on the next Working Day.

Any dispatch times published on our Website are estimates only and do not constitute a contractual guarantee.

7.3 Delivery Estimates

Estimated delivery times are provided for guidance only.

Whilst most deliveries arrive within the estimated timeframe, we cannot guarantee delivery on any specific date or time.

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

adverse weather conditions;
carrier delays;
industrial action;
public holidays;
transportation disruption;
customs or regulatory inspections (where applicable);
incorrect delivery information provided by the Customer.

Fat Pig Peptides shall not be liable for delays caused by third-party delivery providers.

7.4 Delivery Address

It is your responsibility to ensure that the delivery address supplied during checkout is complete and accurate.

We are not responsible for delays, failed deliveries or additional costs arising from incorrect or incomplete delivery information provided by you.

If an Order is returned to us because the delivery address was incorrect or the parcel was not collected, additional postage charges may apply before re-dispatch.

7.5 Risk

Risk in the Products passes to you when the Products are delivered to the delivery address specified in your Order.

Once delivery has been completed, you are responsible for the safe storage, handling and security of the Products.

7.6 Ownership

Ownership of the Products shall pass to you only after:

full payment has been received in cleared funds; and
the Products have been dispatched by us.

7.7 Delivery Attempts

Where delivery cannot be completed, the carrier may:

attempt redelivery;
leave the parcel with a neighbour where permitted;
deliver to a designated safe place where authorised;
retain the parcel for collection from a local depot or collection point.

Delivery arrangements remain subject to the policies of the relevant delivery provider.

7.8 Lost or Delayed Deliveries

If your Order has not arrived within the expected delivery period, you should contact us as soon as reasonably practicable at:

hello@fatpigpeptides.co.uk

We will liaise with the delivery provider and make reasonable efforts to locate your parcel.

A parcel will not normally be considered lost until the delivery provider’s investigation procedures have been completed.

7.9 Damaged Deliveries

If your Order arrives visibly damaged, you should:

retain all original packaging where reasonably possible;
take photographs of the parcel and its contents;
notify us as soon as reasonably practicable, and preferably within 48 hours of delivery.

Where appropriate, we may request further information before arranging a replacement, refund or other suitable remedy.

Nothing in this clause affects your statutory rights.

7.10 Incorrect Items

If you believe you have received an incorrect Product, please contact us promptly and do not open or use the Product.

Where we confirm that an error has occurred, we will arrange an appropriate remedy, which may include:

replacement of the Product;
collection or return of the incorrect Product;
refund where appropriate.

7.11 Failed Deliveries

We shall not be liable for failed delivery where:

the delivery address supplied was incorrect;
delivery was refused without reasonable cause;
the parcel was not collected within the carrier’s specified timeframe;
the carrier was unable to gain access to the delivery address.

Any costs incurred for re-delivery may be payable by the Customer.

7.12 Force Majeure

We shall not be responsible for any delay or failure to deliver arising from events beyond our reasonable control, including but not limited to natural disasters, severe weather, industrial disputes, transport disruption, government restrictions, cyber incidents or failures affecting third-party delivery providers.

7.13 Inspection Upon Delivery

Customers should inspect their Order as soon as reasonably practicable after delivery.

Any issues relating to shortages, damaged Products or incorrect Products should be reported to us promptly to enable us to investigate and provide an appropriate resolution.

Nothing in this Section limits or excludes any statutory rights available to Consumers under applicable UK consumer protection legislation.

8. Returns, Cancellations and Refunds

8.1 Consumer Right to Cancel

If you are purchasing as a Consumer, you may have the right to cancel your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Unless an exception applies, you may cancel your Order within 14 calendar days beginning on the day after you (or a person nominated by you) receive the Products.

To exercise your right to cancel, you must clearly notify us before the cancellation period expires by emailing:

hello@fatpigpeptides.co.uk

Your cancellation request should include:

your full name;
your order number;
the Products you wish to cancel;
the date your Order was received.

You may use any clear written statement to cancel your Order; no specific cancellation form is required.

8.2 Returning Products

Where you validly cancel your Order, you must return the Products to us within 14 calendar days of notifying us of your cancellation.

Unless the Products are faulty, damaged or supplied in error, you are responsible for the cost of returning the Products.

Returned Products should be securely packaged to prevent damage during transit.

We recommend using a tracked delivery service, as returned Products remain your responsibility until received by us.

8.3 Condition of Returned Products

To qualify for a refund following cancellation, Products must be returned:

unopened;
unused;
in their original sealed packaging;
complete with all supplied packaging and accessories;
in a condition suitable for resale.

We reserve the right to reduce any refund where the value of the Products has been diminished as a result of handling beyond what is reasonably necessary to establish their nature, characteristics and functionality.

8.4 Products Excluded from Cancellation

For health, safety and product integrity reasons, certain Products may not be eligible for return once opened.

This includes, but is not limited to:

opened peptide vials;
reconstituted Products;
opened bacteriostatic water;
Products where tamper-evident seals have been broken;
Products that have been contaminated or improperly stored after delivery.

Nothing in this clause affects your statutory rights where Products are faulty, damaged or incorrectly supplied.

8.5 Faulty, Damaged or Incorrect Products

If you believe that your Order has arrived damaged, defective or incorrect, please contact us as soon as reasonably practicable and, where possible, within 48 hours of delivery.

To assist our investigation, we may request:

photographs of the parcel and Products;
your order number;
a description of the issue;
any other information reasonably required.

Where we determine that the Products are faulty, damaged before delivery or incorrectly supplied, we will, at our discretion:

replace the Products;
provide a full refund;
provide a partial refund where appropriate; or
offer another suitable remedy consistent with your statutory rights.

Where the fault is our responsibility, we will reimburse reasonable return postage costs.

8.6 Refunds

Approved refunds will normally be processed using the original payment method.

Refunds will generally be issued within 14 calendar days of:

receiving the returned Products; or
receiving satisfactory evidence that the Products have been returned,

whichever occurs first.

Where applicable, the original standard delivery charge will also be refunded in accordance with UK consumer legislation.

Premium delivery upgrades are not refundable unless required by law.

8.7 Business Customers

The statutory cancellation rights available to Consumers do not apply to Business Customers.

Returns requested by Business Customers are accepted solely at our discretion and may be subject to:

inspection of the returned Products;
applicable restocking charges;
compliance with any return instructions issued by us.

Acceptance of any previous return does not oblige us to accept future returns.

8.8 Refused Deliveries

If a Customer refuses delivery without lawful justification or fails to collect a parcel which is subsequently returned to us, we reserve the right to deduct:

return carriage charges;
original shipping costs incurred;
any other reasonable costs arising directly from the failed delivery,

before issuing any refund where legally permitted.

8.9 Incorrect Customer Orders

Where a Customer orders the wrong Product, quantity or specification, any return will be considered at our discretion.

If accepted, returned Products must satisfy the conditions set out in this Section.

Original delivery charges and return postage costs will normally remain the responsibility of the Customer.

8.10 Chargebacks and Refund Abuse

We reserve the right to investigate any refund request or payment dispute where we reasonably suspect misuse, fraud or abuse of our returns policy.

Nothing in this clause limits your statutory rights or your right to dispute genuinely unauthorised transactions with your payment provider.

8.11 Statutory Rights

Nothing in this Section excludes, restricts or limits any rights available to Consumers under:

the Consumer Rights Act 2015;
the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
the Consumer Protection from Unfair Trading Regulations 2008; or
any other applicable consumer protection legislation in force in England and Wales.

Where these Terms conflict with mandatory consumer legislation, the relevant statutory provisions shall prevail.

9. Product Legality, Compliance and Customer Responsibilities

9.1 Lawful Supply

Fat Pig Peptides supplies Products solely for lawful scientific, laboratory and research purposes.

At the time Products are offered for sale on our Website, we reasonably believe that their sale is lawful within the United Kingdom when sold strictly for Research Use Only. We make no representation or warranty regarding the legality of any Product in any jurisdiction outside the United Kingdom.

9.2 Customer Responsibility

It is your sole responsibility to ensure that the purchase, importation, possession, storage and use of any Product complies with all laws, regulations and governmental requirements applicable in your jurisdiction.

By placing an Order, you confirm that:

your purchase is lawful in your jurisdiction;
you are legally entitled to purchase and possess the Products ordered;
you have carried out your own enquiries regarding any applicable legal restrictions;
you will comply with all applicable laws governing the handling and use of the Products.

9.3 Export and Import Compliance

Where Products are supplied outside the United Kingdom (if such delivery is offered), you are solely responsible for:

complying with all import and export laws;
obtaining any licences, permits or authorisations that may be required;
payment of all customs duties, import taxes and associated governmental charges.

Fat Pig Peptides accepts no responsibility for Products delayed, refused, confiscated or destroyed by customs or regulatory authorities.

Unless otherwise agreed in writing, all international deliveries are made at the Customer’s risk and subject to the applicable import laws of the destination country.

9.4 Research Use Compliance

You agree that all Products purchased from Fat Pig Peptides shall be used solely for lawful research purposes.

You must not:

administer any Product to humans or animals;
use any Product in clinical practice;
use any Product in the diagnosis, treatment or prevention of disease;
advertise, market or represent our Products as medicinal products;
use our Products in any manner prohibited by applicable law.

9.5 No Medical Claims

Information published on our Website, product labels, certificates of analysis, laboratory reports, blog articles or other materials is provided solely for scientific and educational purposes.

Nothing published by Fat Pig Peptides constitutes:

medical advice;
pharmaceutical advice;
veterinary advice;
treatment recommendations;
health claims;
guarantees regarding therapeutic benefit.

Customers should not rely upon any information published by us as a substitute for professional medical advice.

9.6 Regulatory Status

Unless expressly stated otherwise:

Products have not been evaluated for human or veterinary use;
Products are not licensed medicines;
Products are not medical devices;
Products are not food products or food supplements;
Products are supplied exclusively as laboratory research materials.

References to scientific studies, published literature or laboratory testing do not constitute regulatory approval or evidence that any Product is suitable for any purpose other than lawful research.

9.7 Customer Indemnity

To the fullest extent permitted by law, you agree to indemnify and hold harmless Power Gainz Nutrition Limited (trading as Fat Pig Peptides), together with its directors, officers, employees, agents and representatives, against any claims, losses, liabilities, damages, costs or expenses (including reasonable legal costs) arising from:

your misuse of any Product;
your breach of these Terms;
your breach of applicable laws or regulations;
any unlawful resale or distribution of Products;
any unauthorised use of Products by you or any third party to whom you supply them.

This clause does not apply to Consumers where such indemnity would be unenforceable under applicable consumer protection legislation.

9.8 Right to Refuse Supply

We reserve the right to refuse, suspend or cancel any Order where we reasonably believe that:

the Products may be used unlawfully;
the Customer has provided false or misleading information;
supply would expose Fat Pig Peptides to regulatory or legal risk;
fulfilling the Order would breach any applicable law or legal obligation.

Where an Order is cancelled before dispatch, any payment received will be refunded in accordance with these Terms.

9.9 Changes in Law

If legislation, regulatory guidance or governmental restrictions change after an Order has been placed but before dispatch, Fat Pig Peptides reserves the right to cancel or amend the Order where reasonably necessary to comply with applicable law.

Where an Order cannot lawfully be fulfilled, any payment received for undelivered Products will be refunded.

9.10 Limitation

Nothing in this Section limits or excludes any rights or remedies that cannot lawfully be excluded under the laws of England and Wales, including the statutory rights of Consumers.

10. Limitation of Liability

10.1 Scope

This Section sets out the entire financial liability of Power Gainz Nutrition Limited (trading as Fat Pig Peptides) to you in respect of any Contract, including any liability arising from:

breach of contract;
negligence;
breach of statutory duty;
misrepresentation (other than fraudulent misrepresentation); or
any other legal or equitable cause of action.

Nothing in this Section affects any rights that cannot lawfully be excluded or restricted under the laws of England and Wales.

10.2 Liability We Cannot Exclude

Nothing in these Terms shall exclude or limit our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of any statutory rights that cannot lawfully be excluded or limited;
defective products where liability cannot legally be excluded;
any other liability which cannot be limited or excluded under applicable law.

10.3 Consumer Customers

If you are purchasing as a Consumer, we shall be responsible only for losses that are a reasonably foreseeable consequence of our breach of these Terms or our negligence.

We shall not be liable for:

losses that were not foreseeable at the time the Contract was formed;
losses arising from your misuse of any Product;
losses resulting from your failure to follow any instructions or warnings supplied with the Product;
business losses, including loss of profit, business interruption or commercial opportunity.

Nothing in this clause limits your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

10.4 Business Customers

If you are purchasing as a Business Customer, our total aggregate liability arising out of or in connection with any Contract shall not exceed the total amount actually paid by you for the Products giving rise to the claim.

To the fullest extent permitted by law, we shall not be liable for any:

loss of profits;
loss of revenue;
loss of anticipated savings;
loss of contracts;
loss of business opportunities;
loss of goodwill;
loss of reputation;
loss of data;
business interruption;
indirect, incidental, special or consequential losses.

This limitation applies whether such losses arise in contract, tort (including negligence), breach of statutory duty or otherwise.

10.5 Research Products

You acknowledge and agree that all Products supplied by Fat Pig Peptides are sold strictly for Research Use Only.

Accordingly, we accept no liability for any loss, damage, injury, claim or expense arising from:

use of a Product contrary to these Terms;
administration of a Product to humans or animals;
use outside lawful laboratory research;
improper handling, storage or disposal;
modification, repackaging or relabelling by any third party;
failure to comply with applicable legislation or regulatory requirements.

10.6 Product Information

Whilst we take reasonable care to ensure that product descriptions, specifications, batch information, certificates of analysis and laboratory testing information published on our Website are accurate at the time of publication, we do not warrant that such information will always be:

complete;
current;
error-free; or
suitable for your particular research application.

It remains your responsibility to determine whether any Product is appropriate for your intended lawful research purposes.

10.7 Third-Party Services

We shall not be responsible for any loss arising from the acts or omissions of third parties, including but not limited to:

payment service providers;
delivery companies;
courier services;
internet service providers;
hosting providers;
manufacturers;
independent testing laboratories.

Nothing in this clause affects your statutory rights where applicable.

10.8 Website Availability

Although we endeavour to keep our Website available at all times, we do not guarantee uninterrupted access.

We shall not be liable for any loss arising from:

temporary Website unavailability;
software faults;
maintenance;
cyber attacks;
internet failures;
technical errors beyond our reasonable control.

10.9 Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

natural disasters;
severe weather;
pandemics;
government action;
industrial disputes;
transportation disruption;
supplier failure;
utility outages;
cyber incidents; or
failures affecting third-party service providers.

10.10 Customer Responsibility

You are solely responsible for ensuring that:

Products are lawfully purchased;
Products are stored safely;
Products are handled by appropriately qualified persons;
Products are used only for lawful Research Use Only purposes;
all applicable legislation and regulatory requirements are complied with.

10.11 No Warranty Beyond Statutory Rights

Except as expressly stated in these Terms or required by law, all warranties, representations and conditions, whether express or implied, are excluded to the fullest extent permitted by law.

Nothing in this clause excludes any mandatory rights available to Consumers under applicable consumer protection legislation.

10.12 Survival

The provisions of this Section shall continue to apply after completion, cancellation, termination or expiry of any Contract to the extent necessary to give them full legal effect.

11. Intellectual Property Rights

11.1 Ownership

All intellectual property rights in and relating to the Website and its contents are owned by, licensed to, or otherwise used with permission by Power Gainz Nutrition Limited (trading as Fat Pig Peptides).

This includes, without limitation:

the Fat Pig Peptides name;
logos and branding;
product names;
graphics;
photographs;
icons;
videos;
website design;
page layouts;
databases;
software;
written content;
product descriptions;
blog articles;
laboratory reports published by us;
downloadable documents;
marketing materials; and
all other content made available through our Website.

All such intellectual property is protected by applicable copyright, trade mark, database and other intellectual property laws in the United Kingdom and internationally.

11.2 Permitted Use

You may access and use the Website solely for your own lawful personal or business purposes in connection with purchasing or evaluating our Products.

You may:

browse the Website;
print or download individual pages for your own internal reference;
share links to publicly available pages on our Website.

Any such use must not remove or alter any copyright notices, trade marks or proprietary markings.

11.3 Prohibited Use

Without our prior written consent, you must not:

copy, reproduce or republish any Website content;
modify or create derivative works from any content;
distribute, transmit or commercially exploit any material from the Website;
use our photographs, graphics or branding on another website or marketplace;
reproduce our product descriptions or laboratory reports;
remove or alter copyright notices or proprietary markings;
use automated software, bots, crawlers or data scraping tools to extract Website content or pricing;
use our intellectual property in any way that could mislead customers or imply any affiliation, endorsement or approval by Fat Pig Peptides.

11.4 Trade Marks

“Fat Pig Peptides”, together with any associated logos, branding, slogans and distinctive product presentation, are valuable business assets of Power Gainz Nutrition Limited.

Nothing contained within these Terms grants any licence or right to use any trade mark, logo or branding owned or used by us except with our prior written permission.

11.5 User Content

Where you submit reviews, testimonials, photographs, comments or other content to us, you confirm that:

you own the content or have the necessary rights to submit it;
the content does not infringe the rights of any third party;
the content is lawful, accurate and not misleading.

By submitting such content, you grant Fat Pig Peptides a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, publish, edit, display and distribute that content for the purposes of operating, promoting and improving our business and Website.

You retain ownership of your original content.

11.6 Copyright Infringement

If you believe that any material published on our Website infringes your intellectual property rights, please contact us at:

hello@fatpigpeptides.co.uk

Your notification should include sufficient information to identify:

the material concerned;
the intellectual property right allegedly infringed;
evidence that you own or are authorised to enforce that right; and
your contact details.

We will investigate all genuine complaints and, where appropriate, remove or amend the relevant material within a reasonable period.

11.7 Third-Party Intellectual Property

Some content appearing on our Website, including payment provider logos, courier branding or references to third-party manufacturers or laboratories, may be the intellectual property of their respective owners.

Nothing in these Terms grants any rights to use such third-party intellectual property except as permitted by the relevant owner.

11.8 Reservation of Rights

All rights not expressly granted under these Terms are reserved by Power Gainz Nutrition Limited.

Any unauthorised use of our intellectual property may result in legal action, including claims for injunctive relief, damages, recovery of legal costs and any other remedies available under applicable law.

12. Privacy and Data Protection

12.1 Commitment to Privacy

Power Gainz Nutrition Limited (trading as Fat Pig Peptides) is committed to protecting your privacy and processing your personal information fairly, lawfully and transparently.

We process personal data in accordance with:

the UK General Data Protection Regulation (UK GDPR);
the Data Protection Act 2018;
the Privacy and Electronic Communications Regulations (PECR); and
any other applicable UK data protection legislation.

12.2 Privacy Policy

Our Privacy Policy explains how we collect, use, store and protect your personal information.

The Privacy Policy forms part of these Terms and Conditions and is available on our Website at:

www.fatpigpeptides.co.uk/privacy-policy

By using our Website or placing an Order, you acknowledge that you have read and understood our Privacy Policy.

12.3 Information We Collect

Depending on how you interact with our Website, we may collect information including:

your name;
billing and delivery addresses;
email address;
telephone number;
account details;
order history;
payment confirmation information (excluding full payment card details);
IP address;
browser and device information;
Website usage information collected through cookies and similar technologies.

12.4 How We Use Your Information

We use your personal information for legitimate business purposes including:

processing and fulfilling Orders;
providing customer support;
communicating about your Orders;
preventing fraud and protecting our business;
complying with legal and regulatory obligations;
improving our Website, products and services;
maintaining customer accounts;
sending marketing communications where you have provided your consent or where otherwise permitted by law.

12.5 Marketing Communications

Where permitted by law, we may send information regarding new products, promotions and company updates.

You may withdraw your consent or unsubscribe from marketing communications at any time by:

clicking the unsubscribe link contained within marketing emails; or
contacting us at hello@fatpigpeptides.co.uk.

Unsubscribing from marketing communications will not affect service emails relating to your Orders or account.

12.6 Payment Security

Online payments are processed securely through independent third-party payment providers.

Fat Pig Peptides does not store your full payment card details on its systems.

Payment providers process your information in accordance with their own privacy policies and applicable payment security standards.

12.7 Sharing Information

We will never sell your personal information to third parties.

Where necessary, we may share personal information with trusted service providers including:

payment processors;
delivery companies;
fraud prevention providers;
website hosting providers;
IT service providers;
professional advisers;
regulatory authorities where required by law.

All such disclosures are limited to information reasonably necessary for the relevant purpose.

12.8 Data Security

We maintain appropriate technical and organisational measures designed to protect personal information against:

unauthorised access;
accidental loss;
misuse;
alteration;
disclosure; and
destruction.

Whilst we take reasonable steps to protect personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12.9 Data Retention

We retain personal information only for as long as reasonably necessary to:

fulfil Orders;
comply with legal and accounting obligations;
resolve disputes;
enforce our legal rights; or
satisfy legitimate business requirements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

12.10 Your Rights

Subject to applicable law, you may have the right to:

request access to your personal information;
request correction of inaccurate information;
request deletion of personal information where appropriate;
request restriction of processing;
object to certain processing activities;
request transfer of your personal information where applicable;
withdraw consent where processing is based upon consent.

Requests relating to your personal information should be sent to:

hello@fatpigpeptides.co.uk

We will respond within the timeframes required by applicable law.

12.11 Cookies

Our Website uses cookies and similar technologies to improve functionality, analyse Website performance and enhance your browsing experience.

Further information is available in our Cookie Policy, which should be read alongside these Terms and our Privacy Policy.

You may manage cookie preferences through your browser settings or our cookie consent tool where available.

12.12 International Data Transfers

Where personal information is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.

12.13 Contact

If you have any questions regarding how we process your personal information, please contact us at:

Email: hello@fatpigpeptides.co.uk

If you remain dissatisfied with our response, you may have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection matters.

Further information can be found at www.ico.org.uk.

12.14 Changes to this Privacy Section

We may update this Privacy and Data Protection section from time to time to reflect changes in legislation, regulatory guidance or our business operations.

The latest version will always be published on our Website and will apply from the date of publication unless otherwise stated.

13. Age Restrictions

13.1 Minimum Age Requirement

You must be 18 years of age or older to access certain areas of our Website, create an account or purchase any Products from Fat Pig Peptides.

By placing an Order, you confirm and warrant that:

you are at least 18 years of age;
you have the legal capacity to enter into a binding contract;
all information you provide regarding your age is accurate and truthful.

13.2 Purchases on Behalf of Others

You must not purchase Products on behalf of any person under the age of 18.

If you are placing an Order on behalf of a company, university, laboratory or other organisation, you confirm that you are authorised to do so and that all Products will remain under the control of appropriately authorised persons.

13.3 Age Verification

Fat Pig Peptides reserves the right to carry out reasonable age verification checks before accepting or dispatching an Order.

Where we are unable to verify that a Customer satisfies our minimum age requirement, we may:

request additional identification;
suspend processing of the Order;
refuse the Order; or
cancel the Order and issue an appropriate refund where payment has already been received.

13.4 False Information

Providing false, misleading or inaccurate information regarding your age or identity constitutes a breach of these Terms and Conditions.

Where we reasonably believe false information has been provided, we reserve the right to:

refuse or cancel the Order;
suspend or permanently close any customer account;
refuse future Orders; and
take any other action reasonably necessary to protect our business or comply with applicable law.

13.5 Responsibility

It is your responsibility to ensure that Products purchased from Fat Pig Peptides are not supplied, transferred or made available to persons under the age of 18.

We accept no responsibility for Products that are subsequently supplied or made available to minors by a Customer after delivery has taken place.

13.6 Consumer Protection

Nothing in this Section affects any statutory rights available to Consumers under the laws of England and Wales.

Where applicable law imposes stricter age verification or consumer protection requirements, those legal obligations shall prevail over these Terms.

14. Our Right to Refuse, Suspend or Cancel Orders

14.1 General Right

Fat Pig Peptides reserves the right, at its sole discretion and subject to applicable law, to refuse, suspend or cancel any Order or customer account where we reasonably consider it necessary to protect our business, comply with legal or regulatory obligations, or prevent misuse of our Products.

Where we exercise this right, we will act reasonably and in accordance with applicable consumer protection legislation.

14.2 Circumstances in Which We May Refuse or Cancel an Order

Without limitation, we may refuse, suspend or cancel an Order where we reasonably believe that:

the Order breaches these Terms and Conditions;
payment cannot be authorised or has been reversed;
fraudulent, deceptive or unlawful activity is suspected;
the Customer has provided false, incomplete or misleading information;
we are unable to verify the Customer’s identity, age or payment details where reasonably required;
the Products may be used for any purpose other than lawful Research Use Only;
fulfilling the Order would breach applicable legislation, regulatory guidance or a court order;
a Product is unavailable due to stock shortages or supply chain disruption;
an obvious pricing, technical or administrative error has occurred;
delivery cannot reasonably be completed to the address provided; or
circumstances beyond our reasonable control prevent fulfilment of the Order.

14.3 Compliance Reviews

We may place an Order on hold while carrying out reasonable verification or compliance checks.

Where appropriate, we may request additional information before deciding whether to proceed with an Order.

Failure to provide reasonably requested information within a reasonable period may result in cancellation of the Order.

14.4 Customer Accounts

We reserve the right to suspend or permanently close a customer account where we reasonably believe that the account has been used:

fraudulently;
unlawfully;
in breach of these Terms;
in a manner that threatens the security or operation of our Website;
to abuse our promotions, returns process or customer support services.

Closure of an account does not affect any rights or obligations arising from Orders already accepted before the account was suspended or closed.

14.5 Refunds Following Cancellation

Where we cancel an Order before dispatch for reasons not arising from your breach of these Terms, we will refund any payment received using the original payment method as soon as reasonably practicable.

Where cancellation results from fraud, unlawful conduct or another material breach of these Terms, we reserve all rights available to us under applicable law.

14.6 No Obligation to Continue Supply

Nothing in these Terms obliges Fat Pig Peptides to continue accepting future Orders from any Customer.

We reserve the right to decline future Orders where we reasonably believe that doing so is necessary to:

protect our staff or business;
comply with legal or regulatory obligations;
prevent misuse of our Products; or
safeguard other customers.

14.7 Reservation of Rights

The exercise of any right under this Section shall not prevent us from exercising any other legal or contractual rights available to us.

Any delay or failure by us to exercise a right shall not constitute a waiver of that right.

15. Force Majeure

15.1 Events Beyond Our Reasonable Control

Fat Pig Peptides shall not be liable for any delay, failure or inability to perform any of its obligations under these Terms and Conditions where such delay or failure results from events beyond our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes, but is not limited to:

acts of God;
flood, fire, earthquake or other natural disasters;
severe weather conditions;
epidemics, pandemics or public health emergencies;
war, armed conflict, terrorism or civil unrest;
government action, legislation, sanctions or regulatory restrictions;
industrial disputes, strikes or lockouts;
interruption or failure of utilities, telecommunications or internet services;
cyber attacks, ransomware incidents or other significant IT failures;
transportation disruption or carrier delays;
shortages of raw materials or essential supplies;
supplier or manufacturer failures;
customs delays or border restrictions; and
any other event beyond our reasonable control that prevents or materially delays performance.

15.2 Suspension of Obligations

Where a Force Majeure Event occurs, our obligations affected by that event shall be suspended for the duration of the Force Majeure Event.

During this period we will use reasonable endeavours to minimise disruption and resume normal performance as soon as reasonably practicable.

15.3 Customer Notification

Where reasonably practicable, we will notify affected Customers if a Force Majeure Event is likely to cause a significant delay in processing or delivering an Order.

Such notification may be provided by email, through your customer account or by publishing an announcement on our Website.

15.4 Delivery Delays

Delivery estimates provided on our Website are based on normal operating conditions.

Where a Force Majeure Event affects our operations or those of our delivery partners, delivery times may be extended without liability to Fat Pig Peptides.

15.5 Right to Cancel

If a Force Majeure Event continues for a prolonged period and makes performance of the Contract impossible or commercially impracticable, either party may terminate the affected Contract by providing written notice.

Where payment has been received for Products that have not been dispatched, we will refund any monies paid for the undelivered Products.

15.6 No Waiver

A delay or failure to perform our obligations due to a Force Majeure Event shall not constitute a breach of these Terms and Conditions and shall not give rise to any claim for compensation, damages or other liability, except where such liability cannot lawfully be excluded.

15.7 Preservation of Consumer Rights

Nothing in this Section excludes or limits any statutory rights available to Consumers under the laws of England and Wales.

Where mandatory consumer protection legislation requires a different remedy, the applicable statutory provisions shall prevail.

16. Changes to These Terms and Conditions

16.1 Our Right to Amend

Power Gainz Nutrition Limited (trading as Fat Pig Peptides) reserves the right to amend, update or replace these Terms and Conditions at any time where reasonably necessary.

Changes may be made to reflect, including but not limited to:

changes in applicable laws or regulations;
new regulatory guidance;
improvements to our Website or online services;
changes to our products or product range;
operational or business requirements;
security enhancements;
changes to payment providers or delivery services; or
the introduction of new products, services or features.

16.2 Publication of Updated Terms

The most current version of these Terms and Conditions will always be published on our Website at:

www.fatpigpeptides.co.uk

The version displayed on the Website supersedes all previous versions from its stated effective date.

16.3 Existing Orders

Any amendment to these Terms will apply only to Orders placed after the revised Terms become effective.

Orders that have already been accepted by Fat Pig Peptides before the effective date of any amendment will continue to be governed by the version of the Terms that applied when the Contract was formed, unless otherwise required by law.

16.4 Material Changes

Where we make changes that materially affect your rights or obligations, we will take reasonable steps to bring those changes to your attention before they take effect.

Such notification may be provided by:

publishing a notice on our Website;
displaying a notice during the checkout process;
sending an email to registered account holders where appropriate; or
using another reasonable method of communication.

16.5 Continued Use of the Website

By continuing to use our Website or placing a new Order after revised Terms have become effective, you acknowledge and agree that you have read and accepted the updated Terms and Conditions.

If you do not agree with any revised Terms, you should discontinue use of the Website and refrain from placing further Orders.

16.6 No Effect on Statutory Rights

Nothing in this Section affects any statutory rights available to Consumers under the laws of England and Wales.

Where applicable legislation requires a different approach to contractual amendments, the relevant statutory provisions shall take precedence.

17. Governing Law and Jurisdiction

17.1 Governing Law

These Terms and Conditions, together with any Contract entered into between you and Power Gainz Nutrition Limited (trading as Fat Pig Peptides), and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 Jurisdiction

Subject to Clause 17.3 below, the courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute, claim or legal proceedings arising out of or in connection with these Terms, any Contract between you and us, or your use of our Website.

17.3 Consumer Rights

If you are purchasing as a Consumer, nothing in these Terms restricts your statutory right to bring proceedings in the courts of the part of the United Kingdom in which you are ordinarily resident where such right is provided by applicable law.

Likewise, if proceedings are brought against you by Fat Pig Peptides, we will comply with any mandatory jurisdictional requirements imposed by applicable consumer protection legislation.

17.4 Alternative Dispute Resolution

If a dispute arises, we encourage you to contact us in the first instance so that we may attempt to resolve the matter promptly and fairly.

You can contact our Customer Support team at:

Email: hello@fatpigpeptides.co.uk

We will make reasonable efforts to resolve complaints through informal discussions before either party commences formal legal proceedings.

Nothing in this clause prevents either party from seeking any remedy available through the courts where appropriate.

17.5 Severability of Jurisdiction

If any provision of this Section is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect to the fullest extent permitted by law.

17.6 Preservation of Legal Rights

Nothing contained in these Terms shall exclude, limit or restrict any legal rights or remedies that cannot lawfully be excluded or limited under the laws of England and Wales.

18. Complaints and Dispute Resolution

18.1 Our Commitment

At Fat Pig Peptides, we are committed to providing high standards of customer service and dealing with complaints fairly, promptly and professionally.

If you are dissatisfied with any aspect of our Products, Website or customer service, we encourage you to contact us so that we have the opportunity to resolve the matter.

18.2 Contacting Us

Complaints should be submitted in writing by email to:

Email: hello@fatpigpeptides.co.uk

To help us investigate your complaint efficiently, please include:

your full name;
your order number (where applicable);
details of the Product or service concerned;
a clear description of the issue;
any supporting photographs or documentation that may assist our investigation.

18.3 Complaint Investigation

Upon receiving your complaint, we will:

acknowledge receipt as soon as reasonably practicable;
investigate the matter fairly and objectively;
request any additional information that may reasonably be required; and
provide a response within a reasonable period.

Where further investigation is necessary, we will keep you informed of our progress.

18.4 Resolution

Where we determine that an error has occurred on our part, we will seek to provide an appropriate remedy, which may include, where appropriate:

replacement of the Product;
repair (where applicable);
a partial or full refund;
account credit; or
another reasonable solution consistent with your statutory rights.

Nothing in this Section limits any remedies available to you under applicable law.

18.5 Alternative Dispute Resolution

We always aim to resolve disputes directly with our customers before legal proceedings become necessary.

Although we are not currently a member of a formal Alternative Dispute Resolution (ADR) scheme, you remain free to seek independent advice or pursue any legal remedies available to you.

18.6 Legal Proceedings

If a dispute cannot be resolved through discussion, either party may pursue the matter through the courts in accordance with Section 17 (Governing Law and Jurisdiction).

Nothing in this Section prevents either party from seeking urgent legal remedies where appropriate.

18.7 Consumer Rights

Nothing contained within this Section limits or excludes any statutory rights available to Consumers under the laws of England and Wales.

Consumers remain entitled to pursue any remedies available under applicable consumer protection legislation.

18.8 Continuous Improvement

We value customer feedback and may use complaints, comments and suggestions to improve our Products, Website and customer service.

Any personal information submitted as part of a complaint will be processed in accordance with our Privacy Policy and applicable data protection legislation.

19. General Provisions

19.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Shipping Policy and any other policies expressly referred to within these Terms, constitute the entire agreement between you and Power Gainz Nutrition Limited (trading as Fat Pig Peptides) in relation to the purchase and sale of Products.

They supersede all previous agreements, representations, understandings and communications relating to the same subject matter, whether written or oral.

Nothing in this clause limits liability for fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

19.2 Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be deemed severed from these Terms.

The validity and enforceability of the remaining provisions shall not be affected and shall continue in full force and effect.

19.3 No Waiver

Any failure or delay by Fat Pig Peptides to exercise any right, remedy or power under these Terms shall not constitute a waiver of that right, remedy or power.

Any waiver shall only be effective if made expressly in writing and shall apply only to the specific circumstance for which it is given.

19.4 Assignment

We may assign, transfer, subcontract or otherwise deal with any of our rights or obligations under these Terms where doing so does not adversely affect your statutory rights.

You may not assign, transfer or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent.

19.5 Third Party Rights

Except where expressly stated otherwise, a person who is not a party to these Terms shall have no right to enforce any provision under the Contracts (Rights of Third Parties) Act 1999.

19.6 Electronic Communications

By using our Website and placing an Order, you agree that we may communicate with you electronically, including by email and through your customer account where applicable.

You acknowledge that electronic communications satisfy any legal requirement that communications be made in writing, except where applicable law requires otherwise.

19.7 Notices

Any formal notice to us should be sent by email to:

hello@fatpigpeptides.co.uk

or by post to our registered office:

Power Gainz Nutrition Limited
Trading as Fat Pig Peptides
167–169 Great Portland Street
London
England
W1W 5PF

Any notice sent to you may be delivered to the email address or postal address provided when placing your Order or subsequently updated within your customer account.

Electronic notices shall be deemed received on the first Working Day following transmission, unless proven otherwise.

19.8 Relationship of the Parties

Nothing contained within these Terms shall create or be deemed to create any partnership, joint venture, agency, employment relationship or fiduciary relationship between you and Fat Pig Peptides.

19.9 Headings

Section headings and clause titles are included for convenience only and shall not affect the interpretation of these Terms.

19.10 Survival

Any provision of these Terms which by its nature is intended to survive termination or completion of the Contract shall continue in full force and effect after termination, including (without limitation):

Research Use Only obligations;
Intellectual Property Rights;
Privacy and Data Protection obligations;
Limitation of Liability;
Customer indemnities (where applicable);
Governing Law and Jurisdiction; and
any accrued rights or obligations existing before termination.

19.11 No Reliance

You acknowledge that, in entering into a Contract with Fat Pig Peptides, you have not relied upon any statement, representation or warranty that is not expressly set out in these Terms, except where such exclusion would be unlawful.

19.12 Language

These Terms and Conditions are drafted in the English language.

If they are translated into any other language, the English version shall prevail in the event of any inconsistency or conflict, to the extent permitted by applicable law.

20. Statutory Rights

20.1 Consumer Rights

Nothing contained in these Terms and Conditions is intended to exclude, restrict or limit any statutory rights or remedies available to Consumers under the laws of England and Wales.

In particular, nothing in these Terms affects your rights under:

the Consumer Rights Act 2015;
the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
the Consumer Protection from Unfair Trading Regulations 2008;
the Data Protection Act 2018;
the UK General Data Protection Regulation (UK GDPR); or
any other applicable consumer protection legislation in force from time to time.

Where any provision of these Terms conflicts with mandatory legal rights afforded to Consumers, the relevant statutory provisions shall prevail.

20.2 Product Quality

Where you purchase Products as a Consumer, you are entitled to the protections provided by applicable law, including that Products supplied by us will:

correspond with their description;
be of satisfactory quality where such legal requirements apply; and
comply with any other mandatory standards imposed by applicable consumer legislation.

Nothing in these Terms seeks to remove or reduce those statutory protections.

20.3 Exercise of Rights

If you believe your statutory rights have been affected, please contact us in the first instance so that we may investigate and seek to resolve the matter promptly and fairly.

You can contact us at:

Email: hello@fatpigpeptides.co.uk

We will always endeavour to resolve genuine concerns quickly and professionally.

20.4 No Limitation of Mandatory Rights

Any limitation or exclusion of liability contained within these Terms shall apply only to the extent permitted by applicable law.

Where legislation prevents the exclusion or limitation of liability, those legal protections shall take precedence over these Terms.

20.5 Entire Legal Framework

These Terms are intended to complement, and not replace, the legal protections available under the laws of England and Wales.

Nothing contained within these Terms shall be interpreted as reducing any mandatory legal rights that cannot lawfully be excluded or restricted.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

Power Gainz Nutrition Limited
Trading as Fat Pig Peptides

Registered in England & Wales
Company Number: 16686255

Registered Office:
167–169 Great Portland Street
London
England
W1W 5PF

Website: www.fatpigpeptides.co.uk

Email: hello@fatpigpeptides.co.uk

Version: 2.0

Effective Date: July 2026